Effective Date: [Insert Date]
Thank you for booking with Bandakala Outdoor Adventure (“we,” “us,” or “our”). We strive to provide exceptional outdoor adventure experiences. This Refund and Returns Policy explains the terms under which refunds and returns are handled for services booked through our website https://bandakala.com/ (the “Website”).
1. Booking Cancellation & Refund Eligibility
a. Standard Cancellations
All bookings must be cancelled at least [insert number] days/hours before the scheduled activity date to be eligible for a refund.
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Cancellations made [number] days/hours or more before the activity: Full refund minus processing fees
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Cancellations made within [number] days/hours of the activity: No refund
Example: If your trip is scheduled for July 10 and you cancel by July 3 (7 days notice), you are eligible for a refund minus processing fees.
b. Non-Refundable Bookings
Some promotions, special offers, or discounted package bookings may be labeled as non-refundable. These bookings will not be eligible for any refund regardless of cancellation time.
2. Modified or Rescheduled Bookings
If you wish to reschedule your booked activity, please contact us at least [insert number] days/hours before the original date. Rescheduling requests are subject to availability and may incur additional charges.
3. Weather & Safety Conditions
We prioritize your safety and the quality of your experience.
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If an activity is cancelled by Bandakala Outdoor Adventure due to unfavorable weather or safety concerns, you will be offered:
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A full refund, or
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A rescheduled date without extra charges
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4. How Refunds Are Processed
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Refunds will be issued using the original payment method used at the time of booking.
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Processing may take up to [7–14 business days] depending on your bank or payment provider.
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Any bank, transfer, or currency fees are non-refundable.
5. No-Shows and Partial Attendance
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No-Show: If you do not show up for your scheduled activity without prior notice, no refund will be issued.
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Partial Attendance: If you participate in only part of the activity, refunds will not be provided for unused portions.
6. Group Bookings
For group bookings (e.g., 5+ people):
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Special cancellation terms or deposit policies may apply.
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These terms will be communicated at the time of booking or in the event confirmation.
7. Contact Us
If you have questions, requests for refunds, cancellations, or rescheduling, please contact us:
Bandakala Outdoor Adventure
🌐 Website: https://bandakala.com/
📧 Email: admin@bandakala.com
8. Policy Updates
We reserve the right to update this policy at any time. Any changes will be published on this page with a revised Effective Date.